Great Lakes
Technology Solutions

1357 Wilber Road
East Tawas, MI  48730

Phone:
1-888-362-4607

Email  sales@glts.biz

 

 

Support Plans

Great Lakes Technology Solutions will soon be offering new support plans for home offices and small businesses. See below for plan details.

SOHO (Small Office/Home Office)

Price: $100/month

Term: 6 months, payment must be made up front.

Service Included (Technician only)

            On-site: 1 hour

            Telephone: 45 minutes free (deducted in 15 minute increments)

            Remote Support: 1 hour

Additional Services Cost

            On-site: $48/hour

            Telephone: $12/15 minutes

            Remote Support: $1/minute (minimum still applies)

Engineering Services: $85/hour

Time Guarantee: None (On-site NBD available for $25/month additional)

 

SMB (Small-Medium Business)

Price: $300/month

Term: 12 months, payment must be made up front.

Service Included (Technician only)

            On-site: 5 hours

            Telephone: 75 minutes free (deducted in 15 minute increments)

            Remote Support: 5 hours

Additional Services Cost

            On-site: $44/hour

            Telephone: $11/15 minutes

            Remote Support: $1/minute (minimum still applies)

Engineering Services: $85/hour

Time Guarantee: Next Business Day (On-site SBD available for $100/month additional)

 

LO (Large Organization)

Price: $1200/month

Term: 12 months, payment options available.

Service Included (Technician only)

            On-site: 20 hours

            Telephone: 300 minutes free (deducted in 15 minute increments)

            Remote Support: 20 hours

Additional Services Cost

            On-site: $40/hour

            Telephone: $10/15 minutes

            Remote Support: $1/minute (minimum still applies)

Engineering Services: $80/hour

Time Guarantee: On-Site Same Business Day

 

Notes for all plans

  • Larger plans and customized plans are available.
  • Business days are Monday-Friday, excluding holidays
  • NBD is available for any service requests received by 6:00PM.
  • SBD is available for any service requests received by 3:00PM.
  • All plans allow services to accrue for up to 3 months, after which services are removed from the pool.

 

 

Great Lakes Technology Solutions is constantly expanding to meet our customers' needs. Please don't hesitate to contact us if there is anything we can do for you or your business.

We now serve all of
Iosco, Ogemaw, and
Arenac
counties.